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Social Media Rules - South Wales Fire and Rescue Service

South Wales Fire and Rescue Service operates a number of social media pages and channels. Our social media pages are an important way for us to engage with the public and your feedback, your comments and your support remain extremely important to us. However it is important that you understand that by voluntarily following us or liking our pages and engaging and interacting with its content and possibly that of other visitors, you agree to adhere to the ground rules we have in place. These include the following.

Social Media Terms and Conditions

Before engaging with any of South Wales Fire and Rescue Service’s social media pages or channels please ensure you comply fully with the terms and conditions of usage for that particular page or channel including age restrictions: Please see the following as an example www.facebook.com/legal/terms.

Emergencies

  • If you are reporting an emergency always call 999. Please do not report this on or through our social media pages or channels or contact us by direct message. Our social media pages and channels are not monitored 24/7.

Etiquette

Monitoring and posting

Complaints

  • If you would like us to address a personal issue or if you wish to make a complaint we ask that you please refrain from posting on our social media pages and instead use the correct channels to enable us to respond appropriately and as soon as possible. Please contact us via our website form.

We reserve the right to modify or alter these rules at any time.