Contact Us

For queries, complaints and compliments, please complete this form.

How we deal with Complaints

Please read this document which explains how we respond to complaints.

• Complaints Procedure

Internal Complaints and Concerns

The Service has internal process for staff to raise concerns and complaints.

• Grievance Procedure
• Whistle Blowing Procedure

External Complaints and Concerns

There are currently two avenues for staff and the public to complain or raise concerns externally to SWFRS.

• Independent Culture Review
• FRS Speak Up